Collaboration Contracts

Help Center

Common Login Issues

Having trouble logging in? Here are the most common problems and their solutions:

Incorrect Credentials

  • Problem: “Invalid email or password” error.
  • Solution: Double-check your email and password. Use the “Forgot Password” link if needed.

Account Not Verified

  • Problem: “Account not verified” error.
  • Solution: Check your email inbox and spam folder for a verification email. Click the link in the email to verify your account.

Browser Compatibility

  • Problem: Login page doesn’t load properly.
  • Solution: Ensure you’re using a supported browser (latest versions of Chrome, Firefox, Safari, or Edge). Clear your browser’s cache and cookies.

Password Reset Issues

  • Problem: “Password reset link expired” or “Invalid link”.
  • Solution: Request a new password reset email. Reset links expire after 24 hours.

If none of these solutions work, please contact support.